General FAQ

License Surrender

• License Surrender

Safer Gambling

• Who can I contact if I think I have a problem with my gambling?
• Are there any signs that may indicate potential gambling problems?
• What happens if I have registered on GAMSTOP?
• What is GAMSTOP?
• How do I Self-Exclude?
• Do you have a Safer Gambling policy?

Withdrawal

• Where are the Terms & Conditions?
• How can I withdraw any winnings?
• Where is a withdrawal paid to?
• Can I make a withdrawal from my PocketWin account to my friend's bank account?
• How long does it take to receive my winnings after the withdrawal is confirmed?
• How do I add a new withdrawal card?

Documentation/ID

• How long will it take to review my ID?
• What ID am I required to provide?
• What documents are required should I wish to change my personal details? What documents do I need to provide in regard to the payment method(s) I’ve used or would like to use?
• What if I refuse to provide any or all of the required documents for KYC verification purposes?
• What if I do not have the required documents?
• What document do I need to send as proof of my Date of Birth?

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